Weekend customer care with TigerTel requires empathy, accuracy, and dependable communication while supporting callers remotely from New Brunswick or Nova Scotia. No sales calls.
This part-time representative role serves commercial and medical clients through inbound calls only. You will provide compassionate assistance, collect precise messages, and prioritize caller needs using call-processing systems. Set Saturday and Sunday scheduling supports coverage for critical operations, with weekend holidays or statutory days possibly required.
Key Responsibilities:
- Provide warm, supportive inbound call assistance
- Maintain a positive, professional speaking manner
- Relay essential information accurately to clients
- Prioritize needs through software tools
- Follow response-time and quality expectations
Requirements:
- Strong English grammar, spelling, and communication skills
- Warm, pleasant, upbeat speaking voice
- Solid typing and Windows literacy
- Reliable attendance and punctual time management
- Customer service experience is an asset
Support callers as a weekend customer care representative through empathetic service, accurate messages, and dependable inbound communication.