Turn customer concerns into practical solutions at telMAX, combining technical diagnosis, service communication, and relationship-focused support.

Reporting to the Customer Service Team Lead, this Customer Support Specialist helps protect customer satisfaction while supporting business objectives. You will gather complaint information, identify underlying causes, resolve common technical issues, and escalate matters when needed. You may also gather feedback and suggest process, product, or service improvements.

Key Responsibilities:

- Assess complaints and determine underlying causes
- Resolve common internet connectivity and network issues
- Share positive updates and address customer concerns proactively
- Suggest improvements that enhance customer experience
- Prioritize satisfaction while meeting customer commitments

Requirements:

- Strong English communication skills in oral and written formats
- Skilled, efficient handling of customer concerns
- Microsoft Office Suite proficiency
- Accountability, flexibility, and integrity in daily work
- First Aid training is an asset

Bring technical problem-solving, customer relationship skills, and accountable communication to telMAX's customer support team.

📌 Technical Customer Service Specialist (Ottawa)
🏢 telMAX
📍 Ottawa