Use English and French to guide Canadian small-business owners through human resources issues, legislation, regulations, and available business resources at CFIB.

In this representative role, you will provide informed support to entrepreneurs while developing your knowledge of SME programs, tools, and current issues. You will report to the Manager, Business Resources Contact Centre and work independently with flexibility and accountability. Collaboration remains central as you coordinate with legislative, savings, sales, and interdepartmental colleagues. The position combines customer service, writing, multitasking, government liaison, and problem-solving responsibilities.

Key Responsibilities:

- Answer inquiries about human resources and business operations
- Keep current with pertinent SME legislation




- Identify relevant programs, resources, and business tools
- Participate in innovative projects supporting SMEs
- Perform internal and external Business Resources duties

Requirements:

- Solid understanding of human resources legislation
- Excellent communication in English and French
- Customer service and problem-solving experience
- One to two years of relevant experience
- Availability for specified Eastern Time schedules

Support CFIB's small-business community with bilingual communication, human resources knowledge, and accurate resource-focused customer service expertise.

📌 French English Small Business Support Specialist (Ahuntsic)
🏢 Canadian Federation of Independent Business
📍 Ahuntsic