Career Opportunities: Sr. CSA, Orders & Clinical Trials - CCM (105085)

Requisition ID105085-Posted11/06/2026-Professional non-management

Senior Clinical Systems Analyst- Orders and Clinical Trials

Department: Lumeo - Operations

Position Number: 50070537

Hours of Work: Full-Time Position; On Call

Days Shifts: 0800-1600

Pay Band W: $53.22- $58.98 hourly

Location: This role is a remote work arrangement subject to on-site attendance as required at Kington General Hospital and Hote Dieu Hospital Site

Please note, this posting identifies the current shifts that apply to the position control number. However, this does not guarantee the permanence of the shift time or work assignment for the position. The Hospital reserves its Management Rights under the CUPE Collective Agreement to make changes to shift time and work assignment as it deems necessary.

PRIMARY FUNCTION:

The Senior Clinical Systems Analyst is responsible for supporting, maintaining, updating and optimizing a product component of the Regional Health Information System (RHIS) for the South East Hospital Cluster, including rotational on-call support, gathering requirements from end-users, performing system testing and implementing workflow updates and changes. Additionally, leads discussions with the regional stakeholders to understand business requirements, performs advanced configurations and customizations and provides technical guidance and direction to junior analysts in the team.

Reporting to the Operations manager, the Senior Clinical Systems Analyst supports incident resolution, maintains the system continuously, and enhances the system through the change management process based on regional and/or local needs.



Assists in developing the work and resource plan for small to large or complex information systems projects. Capable of working at the highest technical level in all phases of systems analysis, development, and delivery. Assists in developing the work and resource plan for small to large or complex information systems projects. Capable of working at the highest technical level in all phases of systems analysis, development, and delivery.

Within this role the employee is accountable for contributing to the delivery of the Regional Health Information System (RHIS) strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.

PRINCIPLE RESPONSIBILITIES:

- Oracle Cerner system configuration and Production Support-Provides HIS system support and on-call service as required; coordinates problem resolution related to end-user issues or errors, support enhancement and optimization of the system.
- Enhances the system by adhering to ITIL best practices for incident, problem, and change management to achieve defined service level objectives.
- Record system issues and their resolutions for future reference.
- Collaborate with stakeholders from the local organizations to configure and support the PowerChart clinical documentation
- Develop, test,



and maintain standardized clinical documentation functionality for the RHIS in collaboration with Solution Leads
- Facilitates discussions with regional decision makers to understand priority issues, understand business requirements and align on planned system changes
- Addresses complex end-user issues and performs advanced configuration (or customization, as necessary) to address business needs
- Guides analysts through the design, build/configuration, testing, and deployment of the team's core applications, features, and integrations with other supported systems/applications
- Assess the impact of planned system changes and upgrades across integrated workflows, end-users and training teams
- Supports complex projects requiring application enhancements, optimizations and current application implementation or integrations, as required
- Helps to create user documentation, development of training materials and configuring training environment, as required
- Performs quality assurance and checks before migration of changes to production
- Provides on-call support on rotational basis

- Project Management and Coordination –Leads projects focused on enhancing or optimizing the RHIS, executes all phases of the systems development lifecycle and works with the client to prioritize and select optimization projects. For example:

- Supports regional working group duties and ad-hoc meetings that may include establishing an agenda, recording action items and meeting minutes, and ensuring alignment with the Terms of Reference.
- Engages with stakeholders to understand and document their unique business requirements
- Assists with system integration and reconciling requirements across stakeholder groups
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📌 Sr. CSA, Orders (Kingston)
🏢 Kingston General Hospital
📍 Kingston