Support hotel partners with hospitality software, technical troubleshooting, and clear communication from a fully remote customer service role.

As a Remote Hospitality Customer Support Specialist, you will help clients worldwide use software platforms effectively. You will resolve technical issues, explain best practices, record customer interactions, and contribute feedback about product performance. Strong analytical skills and hospitality knowledge are essential.

Key Responsibilities:

- Resolve technical issues related to hospitality software platforms
- Explain software functionalities and recommended best practices
- Handle client inquiries professionally through multiple support channels




- Create and update knowledge base documentation and FAQs
- Identify opportunities to improve satisfaction and user experience

Requirements:

- Strong understanding of hotel operations and hospitality software
- Ability to explain technical concepts clearly
- Robust problem-solving and analytical capabilities
- Customer support software and CRM proficiency
- Passion for customer service and hospitality

Bring software support expertise, analytical problem-solving, and hospitality understanding to improve hotel client experiences remotely.

📌 Hospitality Software Customer Support (Toronto)
🏢 Placements24
📍 Toronto