Guest Service Agentscommunicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information.
Tasks and duties
- Greeting guests on arrival.
- Undertaking front desk service duties.
- Administering check-in and check-outs.
- Assigning rooms and issuing keys.
- Delivering mail and messages.
- Processing guest payments and managing bills.
- Coordinating with housekeeping.
- Acting as a central source of information for guests during their stay.
- Resolving problems and dealing with conflict or tension with disappointed guests.
- Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.
- Making Hotel Reservations
- Cashier
📌 Guest Services Agent (Arrow Creek)
🏢 Whistler Village Inn + Suites
📍 Arrow Creek
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