- Welcome all clients with kindness, respect and without judgement.
- Develop supportive relationships with residents while maintaining professional boundaries so that they can realize their future housing, employment and lifestyle goals with the aim of achieving independence.
- Offer clients support based on a harm reduction, recovery-based approach.
- De-escalating potentially volatile situations using conflict resolution and crisis intervention techniques.
- Record client notes, daily logs and incident reports following appropriate policies for recording, sharing information appropriately and confidentially.
- Other related duties as required
Qualifications
- A certificate or diploma in Community Studies, Criminology, Mental Health/Addictions, Psychology or related field (or equivalent combination of education and experience).
- Training in the following areas: Non-Violent Crisis Intervention, ASIST, Intergenerational Trauma and Addictions, Recovery Model, Housing First Approach, 1st Aid/CPR.
- Positive Code of Conduct.
- Ability to work shift work and flexible hours, including nights and weekends