Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role:

Core Duties:

Safety and Compliance

- Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
- Enforce safe working methods and behaviors within the team.
- Conduct safety audits and warehouse checks.
- Supervise warehouse traffic, van audits and ensure safe vehicle movements.
- Ensure warehouse cleanliness and organization.
- Respond to emergencies as required.

Operations and Logistics

- Oversee shipping, receiving, dispatching, and inventory management. and package dispatching process.
- Conduct quality checkups on return pickups and return to the client process.
- Create/confirm driver bookings with relevant BPs.
- Generate the next day's route plan and send optimization emails to the Optimization team.
- Conduct IDCs/Drivers check in/ out, loading Unload trailers and verify freight against manifests.
- Assist with sorting, scanning, and processing packages (including defective items and returns).

Reporting and Administration

- Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
- Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
- Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
- Complete daily timesheets and submit to the Station Manager.
- Perform data entry as needed.

Team leadership and Customer service

- Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs
- Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
- Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
- Address delivery complaints, damages, or lost packages promptly.




- Ensure high service standards and customer satisfaction.
- Evaluate and assess employee performance,workplace conduct and compliance as required, including discipline where appropriate.

Other duties as assigned

Work Environment:

Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

- Short- and medium-term growth opportunities
- Comprehensive group insurance
- Group RRSP program
- Employee Assistance Program...

This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Why Work With Us

- Make an Impact Every package delivered represents a promise kept to customers, businesses, and communities.
- Keep Growing Build new skills, gain hands-on experience, and take on meaningful challenges.
- Work as One Team Join a collaborative setting where people support one another, share ideas and celebrate success together.
- Shape What's Next Bring forward ideas that improve how we operate, innovate, and deliver a better experience every day.

Experience Life at Intelcom

- See What's It's Like to Work Here Discover the people, teams, and opportunities behind our operations.
- Inside Our Delivery Centres Experience a Tech Internship
- Explore Career Paths Find the Opportunity That's Right for You Students Launch your career with meaningful projects, mentorship, and hands-on experience.
- Delivery Centres Careers Help power the operations that keep our network moving every day.
- Head Office Careers Support innovation, technology, people, strategy, and business growth.

Diversity, Equity, and Inclusion

At Intelcom | Dragonfly, we move forward guided by strong values: customer focus, teamwork, diligence, and innovation. We embrace diversity, ensure equity, and foster a true sense of belonging.

Need Accommodations?

Accommodation measures are available throughout the recruitment process in accordance with applicable legislation. If you require support at any stage, please let us know.

📌 Operations Supervisor (Edmonton)
🏢 Intelcom Courrier Canada
📍 Edmonton