Position Overview The Government Services Integration Cluster is seeking a Junior Systems Administrator / Operations Support Specialist to provide technical support, systems administration, and infrastructure operations in an enterprise IT environment.

The successful candidate will be responsible for supporting Windows-based infrastructure, managing user accounts and access permissions, troubleshooting hardware and software issues, monitoring system performance, and maintaining enterprise IT services.

The ideal candidate should have experience providing Level 1 and Level 2 technical support, knowledge of Microsoft infrastructure and cloud technologies, and a robust understanding of cybersecurity practices.

Key Responsibilities

- Provide Level 1 and Level 2 technical support for hardware, software, network connectivity, and system-related issues.
- Administer Microsoft Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
- Manage user accounts, access permissions, user profiles, and identity management.
- Install, configure, maintain, and upgrade software, operating systems, and infrastructure components.
- Perform system patching, backup, recovery, and routine maintenance activities.
- Monitor server, workstation, and network infrastructure to ensure optimal performance and availability.
- Troubleshoot system performance issues and network connectivity problems.
- Support enterprise infrastructure, including file servers, print services, virtualization platforms, and endpoint management solutions.
- Assist with Microsoft Azure, Microsoft 365, and Entra ID administration.
- Follow cybersecurity practices related to account security, access control, vulnerability remediation, and endpoint protection.




- Manage incidents, service requests, problems, and change requests using ITSM platforms.
- Maintain technical documentation, knowledge articles, operational procedures, and system inventories.
- Coordinate with internal technical teams and external vendors to resolve infrastructure and application issues.
- Provide timely updates to stakeholders and ensure service-level agreements are met.

Required Technical Skills
- Microsoft Windows Server administration.
- Active Directory and Group Policy.
- DNS, DHCP, and user account management.
- Microsoft Azure and Microsoft 365.
- Microsoft Entra ID (Azure AD).
- Enterprise infrastructure and endpoint management.
- VMware or Hyper-V virtualization.
- Hardware, software, and network troubleshooting.
- TCP/IP, VPN, firewalls, and network connectivity.
- Cybersecurity, patch management, vulnerability remediation, and access control.
- PowerShell or batch scripting.
- ITSM platforms such as ServiceNow, Remedy, or equivalent.

Experience Requirements
- Experience providing Level 1 and Level 2 technical support in medium or large enterprise environments.
- Experience supporting server, workstation, and network infrastructure.
- Experience handling incidents and service requests within established SLAs.
- Experience with user provisioning, access management, software installation,



and patch deployment.
- Experience following IT operational procedures and change management processes.
- Experience supporting business-critical applications.
- Experience coordinating technical issue resolution with internal teams and vendors.
- Experience preparing technical documentation and operational procedures.

Communication and Soft Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Ability to explain technical concepts to technical and non-technical stakeholders.
- Strong analytical and problem-solving skills.
- Ability to prioritize multiple requests and manage competing deadlines.
- Strong interpersonal and stakeholder management skills.
- Ability to work independently and collaboratively within a technical team.

Additional Assets
- Experience supporting distributed and networked systems.
- Experience in public sector or government IT environments.
- Knowledge of AODA and related accessibility standards.
- Familiarity with emerging IT infrastructure and cloud technologies.
- Experience with PowerShell automation.
- Availability for scheduled maintenance and after-hours support.

Mandatory Skills – Recruiter Screening Priority
- Technical troubleshooting: Hardware, software, network, system performance, diagnostics.
- Cybersecurity: Patch management, vulnerability remediation, endpoint protection, access control.
- Cloud administration: Azure, Microsoft 365, Entra ID, Azure AD.
- Communication: Stakeholder communication, technical documentation, customer interaction.
- Customer service: Service desk, incident management, user support, client satisfaction.

📌 Systems Administrator/Operations Support Specialist - Junior (Toronto)
🏢 Joblinxsapp
📍 Toronto