Reporting to the Director, Guest Services/Clinical Nutrition or designate, the Switchboard Operator is responsible for receiving and dispatching all calls to the hospital switchboard quickly and efficiently. Further, he/she is responsible for dealing with all inquiries from the public in a polite and courteous manner and giving directions as required.
The Switchboard
Operator complies with the Occupational Health and Safety Standards for the hospital and is proactive in promoting a safe work environment.
Duties Include
Receiving and connecting all incoming calls to appropriate departments; accessing long distance lines for patients, staff, and doctors as required; monitoring and initiating procedures on all alarms, Code Blues, Code Reds, Code Orange, Code White, Code Yellow, Green Alerts and Stat Calls; initiating and following -up on all paging, including overhead and pocket pagers; providing information and direction courteously and in a timely manner to individuals requesting same. Information regarding patients may be accessed via the patient care computer terminals located at the board. Performing miscellaneous duties,
generally of a sorting or compiling nature, as assigned by the Telecommunications Supervisor or his/her designate
Qualifications
Excellent verbal communication skills - required
Demonstrated Ability To Interact Effectively With Others - Required
Mature responsible attitude - required
Available to work all shifts - required
Previous experience on a hospital switchboard telephone system - preferred
Keyboarding Skills – Required
Working in a computerized windows environment – required
Ability to work effectively within a collaborative team environment
General valuable health and a level of fitness appropriate to the demands of the position
Education/Training Experience
Grade XII education or equivalent – required
Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.