Description

About FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:

Reporting to one of our Regional Directors, the Experienced Strata Manager is responsible for providing management services to a diverse portfolio of strata buildings, attending required meetings (strata council and general meetings), conducting property inspections, supervising and/or directing employees/contractors within the portfolio and performing financial and administrative functions.

Key Responsibilities:

- Client & Council Management: Serve as the primary management advisor and point of contact for assigned Strata Councils, building trusted relationships and providing guidance, recommendations, and practical solutions to support effective decision- making.
- Governance & Compliance: Support Strata Councils in meeting their governance and regulatory obligations, including the coordination of Council meetings, AGMs and SGMs, preparation of agendas and minutes, administration of resolutions, and compliance with applicable legislation, bylaws, management agreements, and brokerage requirements.
- Financial Management & Stewardship:



Support the financial management of assigned Strata Corporations through annual budgeting, review of financial statements and variances, monitoring operating and reserve funds, arrears, expenditures, and special levies, and identification of emerging financial risks or funding requirements.
- Property Operations & Maintenance: Oversee and coordinate the day-to-day operational requirements of assigned properties, including maintenance, repairs, inspections, service contracts, vendor performance, and preventative maintenance programs.
- Capital & Asset Planning: Assist Councils in understanding and planning for long-term property requirements by reviewing depreciation reports, identifying anticipated capital projects, coordinating professional consultants, and supporting appropriate capital funding and project planning.
- Communication & Client Engagement: Maintain clear, qualified, timely, and proactive communication with Council members, owners, residents, vendors, and professional advisors. Provide regular updates, manage expectations, facilitate productive discussions, and ensure commitments and action items are followed through to completion.
- Risk Management: Proactively identify operational, financial, property, insurance, regulatory, and client-relationship risks and bring material concerns to Council and internal leadership with appropriate recommendations and next steps.
- Vendor & Project Management:



Coordinate vendors, contractors, engineers, consultants, and other service providers, including obtaining proposals, supporting procurement processes, monitoring approved work, and ensuring Council is informed of material project, cost, or schedule changes.
- Owner & Resident Administration: Support Council in addressing owner and resident matters, including correspondence, complaints, bylaw enforcement, hearings, and other requests, while maintaining professionalism, neutrality, confidentiality, and appropriate boundaries.
- Portfolio & Time Management: Effectively manage multiple Strata Corporations and competing priorities by maintaining organized records, action items, deadlines, and follow-up systems while meeting established service, compliance, and operational standards.
- Client Retention & Value Creation: Understand the priorities and needs of each Strata Corporation, proactively identify opportunities to improve service and property performance, recognize early indicators of client dissatisfaction, and take appropriate action to strengthen the client relationship.
- Professional Judgment & Escalation: Exercise sound judgment within the authority of the management agreement and the Strata Manager's professional expertise. Recognize when matters require escalation or specialized legal, accounting, engineering, insurance, or other professional advice.
- Team Collaboration: Work collaboratively with Regional Directors, Accounting, Operations, and other internal teams to resolve issues, deliver consistent service, and support the overall success of clients and the organization.
- Professional Standards: Maintain required licensing and continuing

📌 Strata Manager (Kelowna)
🏢 FirstService Residential
📍 Kelowna