Support Event Temple customers remotely from Canada using technical problem-solving and exceptional communication skills. Work in PST or MT time zones.
As a Customer Success Advisor, you will guide hotel and catering software customers through questions, issues, and business decisions. The full time role suits candidates with at least two years of SaaS or similar experience, technical aptitude, and customer interaction skills. Hotel industry experience in banquets, front desk, group reservations, sales, or catering is preferred.
Key Responsibilities:
- Respond to customer inquiries through chat, email, and phone
- Diagnose issues and recommend technical or business solutions
- Catalog bugs with complete reproduction steps for engineering
- Document customer stories and submit feature requests
- Monitor AI agent answers and update knowledge base content
Requirements:
- Minimum two years of SaaS or similar experience
- Technical aptitude and eagerness to learn
- Exceptional communication skills with customers
- Independent remote work capability and connection building
- Availability for regular nine-to-five PST or MT hours
Apply customer advocacy, SaaS experience, and technical judgment while supporting Event Temple customers across Canada remotely.