Process financial transactions and recommend banking solutions as a Customer Experience Associate at TD Canada Trust's Montréal branch. Apply accuracy and discretion.
At the branch, this Customer Experience Associate role supports existing and prospective TD customers through frontline service. You will process deposits, withdrawals, and bill payments under standardized procedures, industry regulations, and TD's Code of Conduct and Ethics. You will also identify needs, promote solutions, resolve concerns, and support operational excellence. The position requires practical MS Office knowledge and effective communication.
Key Responsibilities:
- Follow procedures for deposits, withdrawals, and bill payments
- Exercise discretion when handling confidential customer matters
- Achieve assigned goals and business objectives
- Escalate activities outside standard procedures appropriately
- Support team effectiveness and operational improvements
Requirements:
- High School diploma and/or one-plus years relevant experience
- Undergraduate degree or equivalent is an asset
- Hands-on Word, Excel, Outlook, and internet knowledge
- Initiative and accuracy with changing priorities
- Effective calm, courteous verbal and written communication
Bring transaction accuracy, banking judgment, and customer communication skills to frontline service with TD Canada Trust in Montréal.