Support office administration by tagging assigned online cases with approved categories, preserving customer details and recording unresolved items. The position is remote.

This Service Category Tagging Assistant assignment focuses on accurate records rather than rewriting customer narratives. You will work through defined batches, follow current mappings, document exceptions, and apply reviewer clarifications consistently. Customer service or office administration experience may help, while the company teaches its categories.

Key Responsibilities:

- Work through assigned batches of older cases
- Record completed items and unresolved exceptions
- Follow mappings for retired category names
- Keep personal details within the case system
- Apply clarified rules to remaining assigned cases

Requirements:

- Careful approach to sensitive customer matters
- Ability to follow escalation and review guidance
- Ability to avoid inventing current categories
- Ability to document corrections with brief notes
- Customer service or office administration experience can help

Use disciplined data tagging, batch tracking, and category guidance to maintain useful online records for customer service teams.

📌 Office Administration Data Tagging Assistant (Toronto)
🏢 Hrstalentsolutions
📍 Toronto