Lead exceptional guest service at Radisson Blu Toronto Downtown using front office operations and complaint resolution skills in a full time role. Serve guests near Toronto's waterfront, CN Tower, and Rogers Centre.

Reporting to the General Manager, the Guest Service Manager oversees daily front office operations at this Choice Hotels Radisson Blu property. The role combines guest recognition, service recovery, occupancy and revenue priorities, and team supervision. It also requires coordination across hotel departments and adherence to established standards.

Key Responsibilities:

- Ensure exceptional guest service and resolve complaints effectively
- Oversee daily front office operations and maximize RevPAR
- Recruit, train, schedule, supervise, and support front desk employees
- Maintain cash handling, credit transactions,



and guest security controls
- Coordinate reports, budgets, supplies, and business plans

Requirements:

- One year providing guest service and handling complaints
- Experience managing check-in, check-out, requests, and problem solving
- Experience training, scheduling, and supervising front desk teams
- Familiarity with occupancy, hotel revenue, RevPAR, and financial procedures
- Availability for days, nights, weekends, holidays, and occasional Manager-On-Duty shifts

Bring guest service leadership, front office expertise, and calm communication to Radisson Blu Toronto Downtown's waterfront hotel.

📌 Guest Service Manager Toronto Hotel
🏢 Silver Hotel Group
📍 Toronto