Handle high-volume customer interactions for CLEAResult in Regina, supporting Saskatchewan households through a hybrid customer service assignment.

As a Support Specialist II, you will communicate with income-qualified customers by phone and email. Provide empathetic, qualified assistance to seniors, newcomers, Indigenous communities, and low-income households. Explain information clearly, manage multiple priorities, and help participants access energy efficiency programs.

Key Responsibilities:

- Manage inbound and outbound customer calls
- Respond to emails and complete customer follow-ups
- Assist customers with empathy and professionalism
- Schedule appointments and coordinate internal communication
- Manage multiple customer-focused priorities

Requirements:

- One to three years of customer service experience
- High-volume phone-based interaction experience
- Clear verbal and written communication skills
- Reliability, adaptability, and independent work ability
- CRM or reporting tools familiarity is an asset

Apply your phone support, communication, and multitasking strengths while helping Saskatchewan customers access CLEAResult programs.

📌 Call Centre Support Specialist (Canada)
🏢 CLEAResult
📍 Canada