Analyze IT Service Desk performance for Transat while improving dashboards, indicators, and operational decision-making across IT services.

As a Desktop Analyst, you will support the IT Service Desk under the User Service Sector Manager. Your work combines IT operations analysis, process improvement, reporting, and artificial intelligence tools. You will also contribute to mobile fleet administration, vulnerability reduction, and continuous service optimization.

Key Responsibilities:

- Analyze ITSD priorities, workload, trends, indicators, tickets, and deadlines
- Produce dashboards, reports, and recommendations for operational decisions
- Maintain procedures, documentation, and the ITSD knowledge base
- Support artificial intelligence tool adoption across operational teams




- Optimize and automate IT services while reducing operational irritants

Requirements:

- Diploma in computer science, information technology, or related field
- Five years' experience in IT support or IT services
- Three years' experience in analysis or process improvement
- Robust analytical, problem-solving, communication, and customer service skills
- Fluency in French and English, orally and in writing

Apply analytical, reporting, process improvement, and service optimization expertise as Transat's Desktop Analyst supporting ITSD performance.

📌 IT Service Desk Performance Analyst (Quebec City)
🏢 Air Transat
📍 Quebec City