Investigate disputes and compliance concerns remotely across Canada, using critical thinking, data analysis, and sound judgment to protect Riipen's platform. Handle sensitive escalations independently while documenting decisions clearly.
Riipen seeks a Compliance and Disputes Specialist for its Operations department. This hands-on position combines investigations, policy enforcement, payment dispute resolution, and cross-functional collaboration. You will help identify unusual activity, gather evidence, apply policies, and improve safeguards that reduce recurring risks.
Key Responsibilities:
- Handle escalated inquiries involving disputes, integrity, and compliance
- Investigate disputes and document fair, policy-aligned decisions
- Own payment disputes, evidence gathering, and resolutions
- Oversee identity verification processes for accuracy and security
- Refine workflows and recommend fraud-prevention improvements
Requirements:
- Experience in compliance, risk management, investigations, or fraud prevention
- Strong critical thinking, investigative ability, and attention to detail
- Experience applying policies to real-world situations
- Robust written communication and documentation skills
- Ability to work independently and manage competing investigations
Bring investigative judgment, compliance expertise, and careful documentation to Riipen's fully remote platform integrity work across Canada.