Support Newton customers remotely across Canada through live chat, strong communication, and practical problem-solving in cryptocurrency services.
As a Customer Success Representative, you will provide exceptional customer support and assistance. You will address inquiries, resolve issues, and build strong relationships. The work includes identity verification, ticket management, and customer advocacy for the Newton app.
Key Responsibilities:
- Guide customers through signup, identity verification, and screening checks
- Provide scheduled help desk support through live chat
- Identify and resolve customer issues through human conversations
- Review assigned tickets the same day
- Share feedback, bug reports, and customer information with stakeholders
Requirements:
- Customer service experience in contact centres, retail, or service environments
- Ability to adapt to current processes accurately
- Tech-savvy with excellent typing skills
- Strong reading, writing, and communication skills
- Availability for scheduled weekday and weekend shifts
Bring resourcefulness, customer advocacy, and cryptocurrency curiosity to Newton's remote customer success team across Canada.