Support E-Comm's emergency communications services with technical troubleshooting, incident prioritization, and responsive client assistance. This regular full-time position requires service desk shift work.

Reporting to the Service Desk Supervisor, the Service Desk Technician 1 serves as a central contact for Technology Services. You will handle tier-one requests involving operating systems, applications, network connectivity, devices, and telephony. Accurate documentation, active listening, and timely escalation support clients and critical services.

Key Responsibilities:

- Identify incident impact, urgency, scope, and required priority
- Investigate technical issues through focused questions and established checks
- Apply approved fixes and verify outcomes with users




- Escalate outages and unresolved matters to technical staff
- Prepare knowledge-based articles and document troubleshooting results

Requirements:

- Computer information systems certificate or equivalent qualifications
- Ability to assess and prioritize incoming incidents and requests
- Knowledge of IT service management methods and ITIL practices
- Ability to use ping, ipconfig, nslookup, and diagnostic tools
- Ability to communicate effectively and maintain confidentiality

Use structured troubleshooting, sound judgment, and explicit communication to support E-Comm clients and emergency technology services.

📌 Emergency Communications IT Support Technician (Vancouver)
🏢 E Comm 9 1 1 | Emergency Communications for British Columbia
📍 Vancouver