Remote Case Navigators at Think Research guide patients through healthcare pathways using technology, assessments, and transparent communication. Shift flexibility is required.

As a Case Navigator, you become a key patient contact while helping people connect with appropriate care. You will assess needs, explain navigation options, and support next steps. The work includes technical troubleshooting, referrals, documentation, and privacy-conscious case management.

Key Responsibilities:

- Guide patients and site staff through visit readiness and authentication
- Troubleshoot real-time technical issues across care pathways
- Coordinate referrals, documentation packages, and diagnostic test bookings
- Route inquiries and clinical issues appropriately




- Document patient interactions accurately before closing cases

Requirements:

- College diploma, preferably Medical Office or Business Administration
- Ability to prioritize multiple tasks efficiently and independently
- Strong written, oral, and presentation communication skills
- Comfort with technology and software
- Flexibility for weekday, weekend, and holiday shifts

Bring patient navigation, technical troubleshooting, and precise documentation skills to Think Research's fully remote healthcare service.

📌 Remote Healthcare Case Navigator (Mississauga)
🏢 Think Research
📍 Mississauga