Lead incident and problem management for Canadian Tire Corporation, using root cause analysis, reporting, and stakeholder coordination across technical teams.

As an L2 Analyst, you will prioritize incidents affecting store staff and ensure resolution follows service level agreements. You will identify recurring issues, develop action plans, and maintain problem records. The position also requires presenting incident, problem, SLA, and operational performance data to management audiences.

Key Responsibilities:

- Prioritize store incidents and ensure timely SLA-based resolution
- Communicate incident updates to relevant stakeholders
- Conduct post-incident reviews and identify improvement areas
- Analyze and present incident and problem metrics




- Develop long-term solutions with cross-functional teams

Requirements:

- Strong incident triage, investigation, and problem resolution experience
- Solid data analysis, reporting, and presentation skills
- Ability to identify trends and build clear narratives
- Ability to influence decisions without direct authority
- Experience leading teams, projects, or cross-functional initiatives

Bring structured incident leadership, root cause investigation, data storytelling, and collaborative problem management to store operations.

📌 Incident And Problem Management Analyst (Front of Yonge)
🏢 Canadian Tire Corporation
📍 Front of Yonge