NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

NHS Greater Glasgow and Clyde is seeking a Healthcare Support Worker (HCSW) to join the multidisciplinary team within the Acute Receiving Units at the Queen Elizabeth University Hospital. The post holder will support the delivery of person-centred care, assist patients with their care needs, and undertake assigned duties to maintain hygiene, order, and safety within the ward environment. The role helps provide safe, effective, high-quality care for patients within the Acute Receiving Team.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern

Permanent, various full-time and part-time posts available

Shift pattern: 12-hour shifts, rotational

Base location: Queen Elizabeth University Hospital

Key Responsibilities

- Deliver person-centred care to patients within the Acute Receiving Units.
- Support the multidisciplinary team in providing safe and effective patient care.
- Maintain hygiene, order, and safety within the ward environment.
- Carry out delegated tasks under the direct and indirect supervision of a registered nurse.
- Ensure equipment is compatible, functioning correctly,



and report any concerns to a registered nurse.
- Comply with departmental policies and procedures, including infection prevention and control, escort policy, and health and safety requirements.
- Complete and maintain statutory and mandatory learning requirements.
- Monitor patients and report concerns appropriately.
- Provide personal care and undertake related patient support activities.

Knowledge, training, qualifications and/or experience required to do the job

- SVQ Level II qualification or equivalent experience gained through relevant work, training, and short courses.
- Completion of Healthcare Support Worker Mandatory Induction Standards and adherence to the Code of Conduct for Healthcare Support Workers in Scotland.
- Annual compliance with mandatory training updates.
- Ability to work effectively in a busy healthcare environment.
- Understanding of healthcare policies, procedures, and scope of practice.
- Completion of in-house training programmes as required.
- Commitment to ongoing professional development through workplace learning, teaching sessions, and study days.
- Knowledge of clinical equipment used within the department.
- Effective written and verbal communication, literacy, and numeracy skills.
- Good observation skills and awareness of when to elevate concerns.




- Ability to work collaboratively within a multidisciplinary team.
- Caring and compassionate approach, preferably with experience in a care environment.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Versatile working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Emplo

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