Deliver responsive IT support for in office and remote users as a Deskside Services Technician serving NTT DATA in Toronto, Ontario.

The technician maintains desktop equipment, printers, software applications, and mobile devices for optimal performance. This role requires discretion with non-routine matters, independent judgment, and well-rounded knowledge of workplace policies and procedures. It may also provide escalation support for less experienced team members.

Key Responsibilities:

- Maintain desktop equipment, printers, applications, and mobile devices
- Provide in-person, telephone, and remote-control user support
- Serve as an escalation point for less experienced technicians
- Identify potential end-user issues and apply corrective action
- Resolve tickets promptly to achieve service levels

Requirements:

- Three to five years of relevant experience
- Strong Windows operating system knowledge
- Solid client service skills
- A+ desktop or equivalent skill set
- Willingness to travel, including overnight trips

Combine independent judgment, client service, and Windows desktop expertise while supporting NTT DATA's Toronto users.

📌 IT Deskside Services Technician (Mississauga)
🏢 NTT DATA
📍 Mississauga