You're the person people find first.

When a visitor walks in unsure where to go, when a caller has a question and Admissions is busy, when a student needs paperwork sorted - you're the one who steps in. You stay organized, you follow up, and people leave feeling looked after. That's exactly what we need.

Ascentia Career Institute is looking for a part time (9 a.m. to 3 p.m., Monday to Friday) Campus Coordinator to be the welcoming face of our Kelowna campus. This role brings together front desk duties, admissions support, student clinic bookings, and student file management.

About Ascentia Career Institute

We're a career college in Kelowna, BC, offering hands-on, job-ready training in dental, wellness, community support, and early childhood education programs. We're not a large institution. We know our students by name, and many of them are adults changing careers. The first conversation they have with us - at the front desk or on the phone - often decides whether they take the next step.

Why You'll Enjoy This Role

- Variety every day. Move between greeting visitors, helping students, booking clinic clients, and keeping student files in order.
- Real impact. Help people take the first step toward a new career, and see them succeed from enrollment to graduation and beyond.
- A modern campus. Work in our newly renovated facility in beautiful Kelowna.
- Support from day one. Paid orientation, call scripts, program information, and the tools you need are provided.

The Role

Front desk

- Be the first point of contact for students, visitors, and callers - in person or by phone, email, or messaging




- Keep the front office organized and make sure every question and message reaches the right person
- Book student clinic appointments according to the clinic schedule, and take client payments

Admissions support

- Assist the Admissions Advisor with following up on leads by phone, email, and text, using provided scripts
- Answer basic program questions with confidence, using the information you'll learn in training
- Connect interested future students with our Admissions Advisor by booking their appointments

Student records and reporting

- Keep student files complete and organized
- Prepare student documents and make sure every form and agreement is signed and on file
- Serve as the link between faculty and students, so everyone stays informed on attendance, absences, and progress
- Keep the Student Information System up to date and prepare regular reports for the team

What We're Looking For

- A warm, welcoming manner and confidence on the phone, including follow-up calls with prospective students
- Clear, professional spoken and written English, with proactive communication that keeps faculty, students, and staff in the loop
- Strong organization and attention to detail, with the ability to manage multiple priorities and handle confidential student records discreetly
- Intermediate knowledge of Microsoft 365 (Word, Excel, Outlook) and web-based portals




- Ability to learn new software quickly and adapt as tools and processes change
- Comfort booking appointments and handling payments accurately

Strong assets - not required, but genuinely valued:

- Front desk, reception, or customer service experience, ideally in a healthcare, clinic, or school setting
- Admissions, call centre, or lead follow-up experience
- Experience with records management and administrative reporting
- Experience with customer relationship management (CRM), student information system (SIS), learning management system (LMS), or similar platforms

What We Offer

- Paid orientation, scripts, program information, and ongoing support from our admissions and administrative team
- A newly renovated campus and a small, collaborative team

How to Apply

If you're organized, friendly on the phone, and enjoy helping people - we'd love to hear from you. Apply through Indeed with:

- Your current resume
- A short cover letter describing your front desk or administrative experience, your comfort making phone calls, and any experience booking appointments or taking payments

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Pay: $20.00-$25.00 per hour

Expected hours: No less than 30.0 per week

Benefits:

- Tuition reimbursement

Ability to commute/relocate:

- Kelowna, BC V1Y 8T8: reliably commute or plan to relocate before starting work (required)

Experience:

- Administrative: 1 year (preferred)
- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Campus Coordinator (Kelowna)
🏢 Ascentia Career Institute
📍 Kelowna