Nature and Scope:

The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests.Casual positions are entitled to a free individual YMCA-YWCA membership.

Shifts: Various

Responsibilities:

· Ensure Y Canada Initiatives are implemented and standards met including Child Safeguarding and The Y Way

· Develop and maintain professional and courteous relationships with members and participants, learning and using their names

· Promote and educate members, guests and potential members on all membership and program offerings

· Assist potential members with registration when needed

· Support member, guest and participant check-in process

· Provide facility tours through YMCA 7 Steps of Selling

· Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic center

· Ensure the safety of all members, participants, staff, volunteers and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all





· Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned

· Meet and exceed projected sales targets

· Maintains daily sales and program statistics

· Remain calm and use supportive language when dealing with upset members and stressful situations

Qualifications:

· High School graduation required, post-secondary education in progress or completed preferred

· Commitment to build meaningful relationships through positive daily interactions with Y members and guests

· Proven customer service excellence

· Excellent communication and interpersonal skills

· Proficiency with Microsoft Office (mainly Word, Excel)

· Registration software experience is an asset (training provided)

· Current Standard/Intermediate First Aid and CPR (c) required

· A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required (prior to start date – required at the application stage)

Please visit our website at https://vancouverislandy.com/get-involved/employment-opportunities/ for more information.

Pay: $21.00 per hour

Benefits:

- On-site gym
- In office parking

Work Location: In person

📌 Member Educator Staff (Langford)
🏢 The Y (YMCA)
📍 Langford