Overview

Are you outgoing, confident on the phone, and motivated by achieving results? Do you enjoy connecting with people and turning conversations into opportunities?

We are looking for a motivated, energetic, and results-driven Outbound BDC Agent to join our team!

As an Outbound BDC Agent, you will play a key role in driving dealership business by proactively contacting prospective and existing customers, following up on sales opportunities, and scheduling appointments for our sales team. You will be responsible for building relationships, generating interest, and creating a positive customer experience that encourages customers to visit our dealership.

The ideal candidate is an excellent communicator who enjoys making outbound calls, building rapport, overcoming objections, and working toward measurable performance goals.

Key Responsibilities

- Make outbound calls to prospective and existing customers to generate sales opportunities and schedule dealership appointments.
- Follow up with internet leads, phone inquiries, previous customers, and prospective buyers in a timely and professional manner.
- Contact customers regarding vehicle inquiries, trade-in opportunities, promotional offers, and current dealership incentives.
- Re-engage previous leads and customers to identify recent vehicle purchasing opportunities.
- Qualify prospective customers by understanding their needs, preferences, timelines, and vehicle interests.
- Effectively communicate vehicle information, dealership promotions, and available products and services.




- Schedule qualified appointments for the sales team and ensure customers are properly informed and prepared for their visit.
- Consistently follow up with customers who have not yet purchased to maintain engagement and maximize sales opportunities.
- Overcome customer objections professionally and confidently while maintaining a positive customer experience.
- Maintain accurate customer records, call notes, lead statuses, and follow-up activities within the dealership CRM system.
- Meet and exceed established performance targets, including outbound call activity, contact rates, appointment bookings, and appointment show rates.
- Work closely with the sales team and management to maximize lead conversion and overall dealership performance.

Qualifications & Skills

- Previous experience in outbound sales, telemarketing, customer service, appointment setting, or a call center environment is preferred.
- Strong verbal communication skills and confidence speaking with customers over the phone.
- Comfortable making a high volume of outbound calls and initiating conversations.
- Ability to build rapport quickly and engage customers in a professional and friendly manner.
- Strong persuasion, objection-handling, and relationship-building skills.




- Goal-oriented with a competitive mindset and a desire to achieve and exceed targets.
- Excellent organizational skills with the ability to manage multiple leads and follow-up schedules.
- Comfortable using computers, CRM systems, email, and other digital communication tools.
- Self-motivated, dependable, positive, and able to work independently as well as part of a team.
- Previous automotive dealership experience is an asset but not required.
- Bilingual English/French communication skills are highly desirable.

What We Offer

- Competitive compensation.
- Performance-based earning opportunities.
- Advantages package.
- Supportive and team-oriented work environment.
- Training and ongoing professional development.
- Opportunities for career advancement within the dealership.

What Success Looks Like in This Role

- Consistently making proactive outbound calls and following up on assigned leads.
- Turning customer conversations into qualified dealership appointments.
- Maintaining strong customer engagement and follow-up practices.
- Achieving appointment booking and show-rate targets.
- Contributing to increased showroom traffic and overall dealership sales.

Ready to Join Our Team?

If you are confident on the phone, enjoy connecting with people, and thrive in a goal-oriented environment, we want to hear from you!

Apply today and become part of a team focused on creating opportunities, building relationships, and driving results!

Pay: $18.00-$19.00 per hour

Expected hours: 44.0 per week

Benefits:

- Dental care
- Vision care

Work Location: In person

📌 Automotive BDC Representative (Dartmouth)
🏢 Carevo Auto Solutions
📍 Dartmouth