APPLICATION

Only successful candidates will be contacted for interviews. Fresh graduates from Aviation programs are most welcome to apply. Candidates with aviation or similar experiences will have priority. Candidates with valid RAIC will have priority.

BACKGROUND

Headquartered in Iqaluit, Frobay Touchdown is a ground handler and the only Fixed Base Operator in the territory of Nunavut. Frobay Touchdown punches above its weight in terms of creating value and delivering service excellence to its private aviation clients in Canada's great north. Due to its strategic location, Frobay Touchdown gets to serve an eclectic mix of clients ranging from corporate and VIP charters, military, medevacs, delivery flights, aircraft manufacturers conducting cold weather tests, heads of state missions and handling the occasional wide-body diversion.

Role Overview:

The Commissary Agent play a crucial role in ensuring that aircraft are stocked with necessary supplies, including food and amenities in compliance with aviation regulations, health and safety standards, and company policies related to commissary and grooming procedures.

Commissary Operations:

- Build and deliver stocked catering carts / bins and trays to aircraft prior to flight departures
- Remove commissary equipment and supply from aircraft.
- Provide a prompt, accurate and careful handling of food and goods, including loading and unloading of aircraft with commissary items and ensure cleanliness within a limited timeframe.
- Pick up catering supplies and ensure daily inventory control
- Inspect and verify the quality and quantity of commissary items, ensuring compliance with safety and regulatory standards.
- Provide weekly inventory count and supplies orders, ensure rotation of food in a control environment
- Discarded of unused products restock aircraft with necessary supplies between flights.
- Sanitize equipment, carts, and trays regularly. Perform daily cleaning of commissary area, hangar, and vehicles




- Provide excellent customer service and interact with airline representatives at the aircraft in a professional manner. Interact with flight attendants and other cabin crew to address any specific requests or concerns related to commissary items.
- Must adhere to security protocols when handling and transporting commissary items onto the aircraft.
- Ensure compliance with aviation regulations, health and safety standards, and company policies related to commissary and grooming procedures.
- Document any commissary-related issues and actions taken to address them.
- May be asked to provide grooming services to aircraft and other duties may be assigned from time to time.

Qualification requirement:

- High school diploma or equivalent (additional education or training in aviation or hospitality is preferred).
- Must be able to complete Food Safety Certification within the first month of employment.
- Must have a valid Canadian driver's licence
- Must be able to pass all background checks and obtain security clearance.
- Must be 18 years of age and possess a valid driver`s licence.
- Previous experience in aircraft cabin services, commissary operations, or related fields is preferred.
- Knowledge of aviation regulations and safety standards.
- Attention to detail and a commitment to maintaining high cleanliness and grooming standards.
- Effective communication skills and knowledge of Microsoft office and aviation software.
- Ability to work efficiently in a fast-paced and dynamic environment.
- Excellent work ethic and customer service skills.
- Must be punctual,



dependable and work under a flexible schedule.

Working conditions:

The employee is regularly required to sit, stand and walk for extended periods of time throughout the day. Requirement to climb, lift, stoop, kneel or crouch and use hands and fingers to operate various types of tools and equipment to multiple times during the day. Will be required to lift and carry up to 25kgs. Regular exposure to heights, small spaces, loud noise, extreme cold temperature, wind, and light fluctuations. Must have the ability to crawl in and out of confined / small spaces.

Stressful situations may occur when responding to / solving problems or last minute changes in daily schedule. Must be able to adapt and provide immediate attention. Professional approach under all conditions is required.

Schedule:

The aviation industry operates 24/7 basis. The employee must be able to work flexible schedule, including evenings, weekends, and holidays to accommodate flight schedules. This position works 4 weeks on/4 weeks off.

Positions Available: 1 (Full Time, Rotation)

Location: Iqaluit

Pay: $25-30 per hour commensurate with experience

Benefits

- 4 weeks on, 4 weeks off rotation
- Fully furnished shared staff accommodations with Wi-Fi connectivity
- Transportation to and from work
- Return tickets to and from Ottawa/Toronto or equivalent per rotation

Other Perks

- Once in a lifetime experience working in the Arctic
- Meet and exchange perspectives with crew and passengers from around the world
- Be directly involved in supporting unique, high profile and sometimes world-record aircraft missions
- Rapidly develop key skills and traits in a dynamic environment
- Enjoy spectacular views of Northern lights in winters
- Supportive environment to help you grow and opportunities to take charge of certain projects

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Benefits:

- Flexible schedule

Work Location: In person

📌 Commissary Agent (Iqaluit)
🏢 Frobay Touchdown
📍 Iqaluit