NOW HIRING: Full-Time Site Security Supervisor

Safety Net Security (SNS)

Position: Full-Time, Permanent

Regular Schedule: Monday to Friday, 7:00 AM–3:00 PM

Pay: $23.50–$25.00 per hour, based on experience

Start Date: As soon as possible

We Are Looking for a Leader, Not Just a Security Guard.

Safety Net Security (SNS) is seeking a strong, experienced, highly dependable Site Security Supervisor to take ownership of our security operations.

This is a hands-on leadership position requiring someone who is organized, proactive, confident, accountable, and capable of managing a security team with minimal supervision.

We are not looking for someone who simply completes their assigned shift and goes home. We need someone who takes responsibility for ensuring the security operation runs professionally, guards are performing their duties, reporting standards are maintained, and the property remains appropriately staffed.

The successful candidate must be comfortable making decisions, addressing performance concerns, managing scheduling challenges, and stepping into frontline security duties when necessary.

If you are a natural leader who takes pride in running an organized, accountable security operation, we want to hear from you.

Primary Responsibilities

1. Site Leadership & Operational Accountability

- Take ownership of the day-to-day security operations
- Act as the primary on-site leader for all assigned security personnel.
- Ensure guards consistently follow site procedures, patrol requirements, and company expectations.
- Maintain a visible, active presence throughout the property.
- Identify potential issues before they become significant problems.
- Address operational concerns promptly rather than waiting for direction.
- Maintain regular communication with SNS Operations and management.
- Ensure the security team is professional, dependable, appropriately trained, and accountable.

2. TrackTik Monitoring & Reporting Oversight

This is a critical responsibility of the position.

- Actively monitor TrackTik reports, patrol activity, checkpoint completion, and guard performance.
- Review Daily Activity Reports, incident reports, and patrol documentation daily.
- Identify missed patrols, incomplete reports, unusual reporting patterns, and inconsistencies.
- Follow up directly with guards regarding missed checkpoints, reporting deficiencies, or incomplete duties.
- Ensure all reporting is accurate, timely, professional, and meaningful.
- Monitor recurring incidents and identify developing security concerns or operational trends.
- Ensure serious incidents and outstanding concerns are appropriately communicated and followed through to resolution.
- Provide SNS management with clear updates on site performance, guard accountability, and emerging issues.

We expect our supervisor to actively use TrackTik as a management and accountability tool, not simply review reports after problems occur.

3. Scheduling, Staffing & Shift Coverage

Reliable site coverage is essential to this role.

- Take responsibility for preparing, maintaining, and coordinating the site security schedule in collaboration with SNS Operations.
- Ensure all scheduled security shifts have appropriate coverage.
- Manage scheduling changes, time-off requests, absenteeism,



and last-minute callouts.
- Proactively identify upcoming staffing shortages and arrange coverage before they affect the client.
- Contact available personnel and coordinate suitable replacements when coverage is required.
- Maintain clear communication with management regarding scheduling and staffing concerns.
- Ensure proper shift handovers and communication between guards.
- Be willing and able to personally fill an uncovered security shift when no other qualified replacement is available, including occasional shifts outside the regular Monday-to-Friday schedule, subject to operational requirements and applicable employment standards.

This is a working supervisory position. The successful candidate must be prepared to lead by example and support their team when operationally necessary.

4. Guard Supervision & Performance Management

- Provide direct supervision and clear direction to assigned security personnel.
- Hold guards accountable for attendance, punctuality, patrol completion, professional conduct, and reporting quality.
- Address performance issues professionally, promptly, and consistently.
- Provide coaching, corrective feedback, and additional training when required.
- Identify recurring performance concerns and escalate formal disciplinary matters to SNS management.
- Assist with onboarding, training, and evaluating new guards.
- Ensure guards understand their individual responsibilities and site-specific expectations.
- Build a team culture based on reliability, professionalism, respect, and accountability.

5. Client Relations & Communication

- Serve as the primary day-to-day security contact.
- Build and maintain a professional and productive relationship with property management, staff, residents, and guests.
- Respond promptly and professionally to client concerns.
- Ensure client requests and security expectations are communicated to the team and followed through.
- Keep SNS management informed of client feedback, complaints, incidents, and service concerns.
- Represent Safety Net Security positively and professionally at all times.

6. Active Security Duties & Incident Response

- Perform regular foot and vehicle patrols as required.
- Respond to incidents, disturbances, emergencies, safety hazards, and property concerns.
- Provide leadership during security incidents and coordinate appropriate escalation.
- Apply sound judgment and effective conflict de-escalation.
- Ensure vehicles, keys, radios, equipment, and other site resources are properly maintained and accounted for.
- Ensure site policies, emergency procedures, and security protocols are consistently followed.
- Be fully capable of performing frontline guard duties when operationally required.

What We Expect From Our Supervisor

We are looking for an individual who demonstrates:

- Ownership:



Takes responsibility for the site rather than waiting to be told what to do.
- Accountability: Holds themselves and their team to a high professional standard.
- Reliability: Can be counted on to maintain service delivery and help resolve staffing emergencies.
- Leadership: Comfortable directing employees, providing feedback, and addressing difficult situations.
- Initiative: Recognizes problems early and takes appropriate action.
- Organization: Effectively manages schedules, reporting, documentation, and competing priorities.
- Communication: Keeps the client, guards, and management informed.
- Professionalism: Remains calm, fair, respectful, and solutions-focused under pressure.

Required Qualifications

- Valid BC Security Worker Licence authorizing security guard duties.
- Valid driver's licence with a satisfactory driver's abstract.
- Current First Aid certification.
- Previous skilled security experience.
- Demonstrated leadership or supervisory capability.
- Strong written and verbal communication skills.
- Experience using electronic reporting systems and digital technology.
- Ability to manage scheduling, staffing challenges, and employee performance.
- Excellent time management and organizational skills.
- Ability to exercise independent judgment and make appropriate operational decisions.
- Ability to work the regular Monday-to-Friday, 7:00 AM–3:00 PM schedule.
- Willingness to assist with occasional additional shift coverage when operationally required.

Strongly Preferred

- Previous experience as a Security Site Supervisor, Security Manager, Site Lead, or Senior Guard.
- Experience creating schedules and coordinating last-minute staff replacements.
- Experience using TrackTik or a comparable security workforce management and reporting platform.
- Previous responsibility for supervising multiple guards.
- Experience with performance coaching, staff accountability, and incident follow-up.
- Experience in resort, residential, hospitality, or community security environments.

What We Offer

- Permanent, full-time employment.
- Consistent Monday-to-Friday daytime schedule.

Pay: $23.50-$25.00 per hour

Application question(s):

- How many years of professional security experience do you have?
- Have you previously worked as a Site Supervisor, Security Supervisor, Senior Guard, Site Lead, or similar position? Please briefly describe your experience.
- Have you been responsible for the overall day-to-day operation of a security site?
- Are you comfortable being accountable for the overall performance and professionalism of the security team assigned to your site?
- Why are you interested in taking on a full-time site leadership position?
- Do you currently hold a valid First Aid certification?
- How many years of experience do you have supervising security personnel? What was the largest team you were responsible for?
- Have you been directly responsible for preparing security schedules, managing callouts, arranging replacement guards, and ensuring shifts were covered? Briefly describe your experience.
- What experience do you have with TrackTik or similar security reporting systems? Have you been responsible for reviewing patrol completion, monitoring guard activity, and addressing reporting deficiencies?

Work Location: In person

📌 Now Hiring – Full-Time Site Security Supervisor (Kelowna)
🏢 Domcor
📍 Kelowna