Since 1956, Milani Plumbing, Heating & Air Conditioning Ltd. has been providing quality plumbing, heating, drainage, and air conditioning services throughout the Lower Mainland. As a family-owned company with over 70 years of industry experience and more than 200 service trucks on the road, we take pride in delivering exceptional customer service and quality workmanship.

We believe in hiring for attitude and training for success. As our company continues to grow, we are looking for an experienced Plumbing Service Manager to lead our plumbing service operations and drive continued success.

Position Overview

The Plumbing Service Manager is responsible for overseeing the day-to-day operations, performance, and growth of the plumbing service department. This role provides leadership and direction to plumbing technicians and support staff while ensuring operational efficiency, customer satisfaction, profitability, and high standards of workmanship.

Key Responsibilities

Department Leadership & Operations

- Oversee all day-to-day plumbing service operations, ensuring service calls are completed efficiently.
- Provide hands-on technical guidance and support to technicians, helping troubleshoot complex plumbing issues, diagnose problems, and determine appropriate solutions.
- Lead, manage, and develop plumbing supervisors, service technicians, and other departmental personnel.
- Monitor daily operations and address scheduling challenges, technician performance, customer escalations, and operational issues.
- Ensure appropriate staffing levels, technician coverage, and resource allocation to meet customer demand.
- Develop and implement strategies to improve productivity, service quality, and operational efficiency.

Team Development & Performance Management

- Train, mentor, and retain plumbing technicians and leadership personnel.
- Provide coaching and establish professional development plans.
- Hold supervisors and team members accountable for performance, productivity, customer service, and quality of work.




- Promote a positive, collaborative, and results-driven team environment.
- Identify training opportunities and support the development of apprentices and future leaders.
- Address employee performance concerns and workplace issues in a timely and professional manner.

Safety, Compliance & Process Improvement

- Ensure all plumbing service activities comply with applicable safety regulations, codes, and company policies.
- Promote a strong safety culture and ensure technicians follow established safety procedures.
- Oversee quality assurance, service documentation, and operational procedures.
- Identify opportunities to improve systems, processes, and technology.
- Work collaboratively with other departments, including dispatch, installations, sales, purchasing, and accounting.

Qualifications & Experience

- Minimum 5 years of management experience in plumbing service operations or a related mechanical trades environment.
- Strong background in residential and/or commercial plumbing service.
- Extensive knowledge of plumbing systems, service procedures, and applicable plumbing codes.
- Proven experience managing technicians, supervisors, and service teams.
- Ability to provide technical guidance and support to plumbing technicians when dealing with difficult service calls or complex plumbing problems.
- Excellent leadership, communication, problem-solving, and decision-making skills.
- Strong customer service and conflict-resolution abilities.

What We Offer

- Competitive compensation of $120,000 – $200,000 annually, based on experience and performance.
- Paid vacation and additional company benefits.
- Opportunities for professional growth and career advancement.
- The chance to lead and grow an established plumbing service department.
- A supportive, team-oriented environment with a long-standing reputation in the industry.

#MP01

Pay: $120,000.00-$200,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Life insurance

Experience:

- Plumbing: 5 years (required)
- Management: 5 years (required)

Work Location: In person

📌 Plumbing Service Manager (Burnaby)
🏢 Milani Plumbing Heating & Air Conditioning
📍 Burnaby