POSITION SUMMARY

The Tenant Support Worker is responsible for supporting Indigenous Elders, families, and single adults in maintaining successful tenancies at Dze L K’ant Housing Society properties in Houston, BC.

This position helps residents build connections to community resources, develop tenancy skills, and navigate challenges that may arise in independent living. The Tenant Support Worker creates a welcoming, culturally safe environment where tenants can thrive, while working collaboratively with property management to ensure smooth operations and positive resident experiences.

This position serves as a bridge between tenants and available community supports, fostering self-sufficiency while respecting the independence and dignity of residents. The worker will assist in creating a sense of community within the building by offering activities, resources, and communication that strengthen wellbeing and connections between staff and tenants.

The role requires cultural humility, excellent relationship-building skills, and the ability to work both independently and as part of a team. An understanding of the unique challenges facing Indigenous individuals and families in rural and northern communities is important to ensuring residents receive respectful, culturally appropriate support.

The regular work schedule is Monday to Friday, 8:30 AM to 4:30 PM, with occasional flexibility required to respond to urgent tenant concerns.

The anticipated start date for this position is January 2027.

KEY RESPONSIBILITIES

Tenant Relations and Support

· Build and maintain positive, trusting relationships with tenants, providing culturally appropriate support and assistance.

· Assist in coordinating tenant orientation for new move-ins, ensuring residents understand their rights, responsibilities, and available supports.

· Conduct regular check-ins with residents and provide early intervention support when needed.

· Assist tenants in developing and maintaining successful tenancy skills, including household management, budgeting, and conflict resolution.

· Provide information, referrals, and assistance to help residents access community resources, including income assistance, health services, cultural programs, and educational opportunities.

· Assist residents with activities of daily living on a needs basis.

· Support tenants in navigating systems and advocating for their needs with service providers, government agencies, and other organizations.

Community Building and Engagement

· Organize and facilitate community-building activities and cultural programming that promote resident connection and wellbeing.





· Develop and maintain relationships with Dze L K’ant Friendship Centre Society programming and other local service providers and community partners in Houston and the surrounding area.

· Identify opportunities to bring relevant programming and services to residents, particularly programs designed for Indigenous families and Elders.

· Support the development of peer support networks and mutual aid among residents.

· Participate in community events and represent Dze L K’ant Housing Society within the Houston community.

· Encourage opportunities for tenants to participate in cultural activities, community gatherings, and initiatives that promote inclusion and a sense of belonging.

Crisis Response and Problem-Solving

· Respond to tenant concerns and conflicts in a timely, respectful, and solution-focused manner.

· Support the Housing Manager in providing crisis intervention and emotional support when residents face challenges or emergencies.

· Support the Housing Manager in the mediation of disputes between residents, helping parties find mutually acceptable solutions.

· Assist residents experiencing difficulties related to rent payments, utility management, or other housing-related issues by making appropriate referrals and connections.

· Connect residents with appropriate emergency services and supports when needed.

· Work collaboratively with the property management team to address tenancy issues while maintaining supportive relationships with residents.

· Apply trauma-informed and culturally safe approaches when responding to sensitive situations, recognizing the importance of dignity, confidentiality, and respectful communication.

Collaboration and Communication

· Work closely with the Housing Program Manager and Maintenance Manager to coordinate seamless service delivery.

· Communicate effectively with residents regarding housing policies, maintenance schedules, and community updates.

· Serve as a liaison between tenants and property management, facilitating clear communication and mutual understanding.

· Maintain respectful working relationships with external service providers, cultural organizations, and community agencies.





· Participate in regular team meetings and contribute to program planning and improvement.

· Collaborate with Dze L K’ant Friendship Centre Society staff to help residents access existing programs and services where appropriate.

Documentation and Reporting

· Maintain accurate, confidential records of tenant interactions, support plans, and service referrals.

· Document substantive interactions with residents for continuity of care and program evaluation.

· Prepare reports on program activities and outcomes as required.

· Ensure documentation complies with privacy legislation and organizational policies.

· Track and report on community partnerships and resource utilization.

QUALIFICATIONS AND EXPERIENCE

Required Qualifications

· Diploma or certificate in Social Services, Community Support, Indigenous Studies, or a related field; OR an equivalent combination of education and relevant lived or work experience.

· Minimum one year of experience working with Indigenous communities or families in a support capacity.

· Understanding of Indigenous cultural safety principles and trauma-informed practices.

· Knowledge of community resources and social services available in Houston and the surrounding area.

· Strong interpersonal and communication skills, with the ability to build trust and rapport with diverse individuals.

· Demonstrated ability to maintain qualified boundaries while providing compassionate support.

· Basic computer skills, including email, word processing, and database management.

· Valid BC Class 5 Driver's Licence and access to a reliable vehicle.

· Successful completion and maintenance of a Criminal Record Check as required.

Preferred Qualifications

· Experience working with Indigenous families and/or Elders.

· Experience working in social housing or non-profit housing organizations.

· Knowledge of the Residential Tenancy Act and its application in social housing.

· Experience in conflict resolution, mediation, or crisis intervention.

· Understanding of housing challenges facing Indigenous people in rural and northern communities.

· Knowledge of local Indigenous organizations, cultural protocols, and community resources within Houston and the surrounding area.

Pay: $28.00-$30.00 per hour

Expected hours: 35.0 per week

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Application question(s):

- Understanding of Indigenous cultural safety principles and trauma-informed practices

Licence/Certification:

- Driving Licence (required)
- Diploma or certificate in Social Services (required)

Work Location: In person

📌 Tenant Support Worker (Houston)
🏢 Dze L K’ant Friendship Centre
📍 Houston