We are seeking a skilled and detail-oriented IT Business Analyst with extensive experience in the banking and financial domain , specifically in client onboarding journeys and KYC (Know Your Customer) processes. The ideal candidate will play a critical role in bridging the gap between business requirements and technical solutions, ensuring the successful delivery of projects that enhance customer onboarding and compliance processes.

Key Responsibilities:

- Collaborate with business stakeholders to gather, analyze, and document requirements for client onboarding and KYC processes.
- Work closely with development teams to translate business requirements into functional and technical specifications.
- Analyze existing client onboarding workflows and identify opportunities for process optimization and automation.
- Ensure compliance with regulatory requirements related to KYC , AML (Anti-Money Laundering) , and other financial regulations.
- Support the design and implementation of solutions that enhance the customer onboarding experience while maintaining compliance standards.
- Conduct gap analysis and recommend improvements to existing systems and processes.
- Facilitate workshops, meetings, and discussions with stakeholders to ensure alignment on project goals and deliverables.
- Perform user acceptance testing (UAT) to validate that solutions meet business requirements.
- Provide ongoing support and training to end-users on new systems and processes.

Required Skills and Qualifications:

- 6+ years of experience as an IT Business Analyst in the banking and financial domain .
- Robust understanding of client onboarding journeys , KYC processes , and related regulatory requirements.
- Experience working on AML , CDD (Customer Due Diligence) , and other compliance-related initiatives.
- Proficiency in business analysis tools and techniques,



including process mapping and requirements documentation.
- Strong analytical and problem-solving skills, with the ability to work with complex systems and datasets.
- Excellent communication and stakeholder management skills, with the ability to work effectively with cross-functional teams.
- Bachelor's degree in Business Administration, Information Systems, Finance, or a related field.

Preferred Qualifications:

- Experience with client onboarding and KYC platforms or tools (e.g., Fenergo, Pega, or similar).
- Knowledge of data privacy regulations (e.g., GDPR, CCPA) and their impact on client onboarding processes.
- Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
- Certifications in business analysis (e.g., CBAP, CCBA) or KYC/AML (e.g., CAMS).

------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Business Analysis / Client Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review [Accessibility at Citi](%). View Citi’s [EEO Policy Statement](%) and the [Know Your Rights](%) poster.

📌 IT Business Lead Analyst (Mississauga)
🏢 Citigroup
📍 Mississauga