About the role

You will own the relationship with our installed base. You will manage their renewals, keep them engaged and grow what they use. Most clients start with fuel management, so helping them add sites and modules is a core part of the job.

You will work closely with our Sales, Operations, Support and Contracts teams to make sure clients hear from us before they have to ask.

What you will do

- Build and keep long-term relationships with existing clients.
- Manage contract renewals: renewal discussions, quotes, pricing updates and follow-up.
- Stay in regular contact with clients to understand their needs, check satisfaction and spot risks early.
- Find opportunities for new sites, upgrades and added modules within existing accounts.
- Reconnect with less active clients and build plans to re-engage them.
- Coordinate account handovers with Sales so nothing is lost after a new client signs.
- Work with Support and Operations to follow up on escalations and open commitments.
- Keep client information, account plans and activities up to date in our CRM.
- Report on account health, upcoming renewals, retention risks and growth opportunities.

What you bring

- At least four years of B2B account management involving recurring contracts or subscription services.
- A track record of renewing contracts, keeping clients and growing existing accounts.




- Strong relationship-building, communication and negotiation skills.
- Strong organizational skills and the ability to manage many accounts and priorities at once.
- Experience with a CRM. Familiarity with HubSpot is an asset.
- Fluency in French and English. English is required because you will serve clients across Canada and the United States who work in English.
- Experience with fleet, fuel, telematics or industrial equipment is an asset.

What we offer

- Base salary plus quarterly variable pay tied to client retention, on-time renewals and account growth.
- A guaranteed share of variable pay during your first two quarters.
- [to fill: benefits, for example group insurance, vacation and a retirement plan]
- Structured onboarding, with support from management and experienced colleagues.
- A Brossard office location, with optional work from home on Fridays.

How to apply Apply through Indeed with your resume. Shortlisted candidates may be asked to prepare a short renewal and growth plan for an anonymized client account.

Job Types: Full-time, Permanent

Pay: $80,000.00-$115,000.00 per year

Education

- Bachelor's Degree (preferred)

Experience:
- Account management: 4 years (required)

Work Location: In person

📌 Account Manager (Brossard)
🏢 Coencorp
📍 Brossard