Who you are

- 5+ years of experience in account management, customer success, consultative sales, hospitality operations, or a related customer-facing role

- Experience managing multiple customer relationships, organizing priorities, and maintaining accurate documentation

- Experience using data or customer insights to recommend actions and drive adoption, engagement, or other business outcomes

- Strong written and verbal communication, listening, presentation, training, and problem-solving skills

- Ability to collaborate across teams and work toward measurable goals in a changing workplace

- Experience working with restaurant partners, restaurant operations, or hospitality technology

- Experience using Salesforce or another customer relationship management system

- Experience engaging customers remotely through phone, email, webinars, or other digital channels

- Bachelor’s degree or equivalent practical experience

What the job involves

- OpenTable helps restaurants thrive by connecting them with diners and providing technology that supports their daily operations
- In this role, you will manage relationships with restaurant partners, strengthen engagement with the OpenTable platform, increase reservation availability, and support customer retention

- You will use a consultative, data-informed approach to understand partner needs, recommend practical solutions, and deliver training through remote channels





- You will contribute to a collaborative team focused on improving the health and success of our restaurant partners

- Manage a portfolio of restaurant partners to strengthen engagement, increase reservation availability, and support retention

- Resolve partner questions, cases, and tasks with timely communication and clear follow-through, partnering with support and field teams as needed

- Use customer and business data to identify opportunities, recommend actions, and encourage product adoption

- Deliver remote consultations, presentations, and training through phone, email, webinars, and other digital channels

- Build trusted relationships by tailoring guidance to each partner’s goals and helping them incorporate OpenTable into their daily operations

- Meet individual and team goals while sharing insights that improve customer health and reduce churn

Benefits

- Work from (almost) anywhere - wherever you do your best work

- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge

- Generous parental leave
- Generous paid vacation + time off for your birthday

- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings

📌 Account Manager (Toronto)
🏢 OpenTable
📍 Toronto