At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Competitive

Pay &

Benefits – Comprehensive medical, dental, and retirement plan Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation We're committed to offering a comprehensive benefits package that supports your health, security, and future. Extended health, dental, and life insurance (after 1 month) Short- & long-term disability coverage (after 1 month) Retirement savings plan (after 6 months) Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months) Cargo shipping privileges (per company policy) Three weeks of vacation upon hire The Account Manager is responsible for managing the day to day operations, exceeding client expectations set out in the contract, providing high quality service and maintaining a robust positive working relationship between the Airline and Client. This is an in-office position and is not eligible for remote or hybrid work arrangements. Actively participate in the Company's Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety. Primary point of contact within Contractor organization with operational and account responsibility for the set-up of charter requests and for all operational planning, operational execution and for recovery (IROP) issues involving the charter program including (but not limited to): Ensuring the operational objectives of the FIFO programs are met including exceptional On Time Performance (OTP) through effective management of contractor and its sub-contractor's resources

- Determine routing assignments for each aircraft operated by Canadian North, or its subcontractors, taking configuration, airport requirements and maintenance needs into consideration




- Participate in fleet planning in regards to heavy maintenance requirements and identify problems and recommend solutions to minimize or alleviate negative impacts on charter service; 24 hour availability, either direct to or to another contractor employee with the authority and competence, to act for the contractor in managing issues raised by authorized members of the client
- Liaison with Charter Director, Manager, OCC, on all changes to the operations and communicate any issues directly with Transportation Coordinator if time is of the essence. Develop and disseminate Irregular Operation Policy (IROP) recovery plans working in conjunction with OCC and client Transportation Coordinator(s). Negotiate, coordinate and manage all operational logistics aspects of the client FIFO program including
- Liaise with the client on requirements and expectations - especially with respect to planning and executing flight schedule as agreed. Provide supervisory support to all Charter Specialists through all phases of client operations. Provide support and reports to the Director, Charters and applicable client contacts on flight programs.

Manage

Continuous improvement component of SLA in an ongoing effort to improve products, services or processes. Implement and assist in the management of any workforce logistics solutions' platform(s). Coordination with regulatory authorities. Manage and execute applicable Service Level Agreement (SLA) requirements for air charter transportation.

Account Management including: -Manage all of client's requirements and reach the company's targets and objectives

- Manage and solve conflicts with client and internal stakeholders; interact and coordinate with the sales team and other staff members in other departments; travel as necessary. Two (2) years Post Secondary Education
- Excellent skills in Microsoft Office Suite are required
- Proven ability to work independently with limited supervision or direction
- Ability to manage priorities and conflicting demands
- On call availability and willingness to travel regularly, as required
- Management experience considered an asset
- Ability to communicate in Inuktut a definite asset;

📌 Account Manager (Work from home) (Calgary)
🏢 Canadian North
📍 Calgary