Lead Operational Resilience at Manulife in a hybrid Toronto role, applying risk judgment and strong communication across enterprise stakeholders.

Reporting to the Director, Operational Resilience, this senior manager supports Manulife’s global ORRM second-line team. The work spans Operational Resilience, Business Continuity, Incident Management and Crisis Management. You will strengthen frameworks, challenge risks, and support consistent practices across complex operations.

Key Responsibilities:

- Develop Operational Resilience policies, standards, methodologies and supporting tools
- Provide second-line oversight and challenge of resilience activities
- Develop dashboards, indicators and insights for risk escalation
- Deliver practical guidance, education and resilience training
- Monitor regulations,



industry practices and emerging risks

Requirements:

- Eight-plus years in resilience, continuity, operational or technology risk
- University degree or equivalent qualified experience
- Knowledge of resilience, continuity and operational risk frameworks
- Experience developing risk policies, indicators and supporting tools
- Strong analytical, communication, collaboration and influence skills

Apply sound risk judgment and resilience expertise to strengthen Manulife’s enterprise framework, reporting, oversight and continuous improvement.

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📌 Senior Manager Operational Resilience (Toronto)
🏢 Manulife
📍 Toronto