Build lasting customer relationships with TD Canada Trust through transparent communication, banking solutions, and personalized branch support in Montréal. Guide clients toward effective answers.

This Personal Banking Associate position focuses on understanding customer needs and delivering day-to-day advice, service transactions, and problem resolution. You will explain digital banking, recommend appropriate contacts, and support frontline staff with operational matters. Success depends on customer experience expertise, initiative, and effective communication.

Key Responsibilities:

- Understand customer needs and exercise judgement confidentially
- Resolve customer problems related to banking solutions
- Build confidence in emerging digital banking trends




- Report non-standard matters to management
- Recommend improvements to branch operations and processes

Requirements:

- High School diploma and/or one year relevant experience
- Investment Funds Canada or equivalent certification within 90 days
- Meet applicable Canadian Investment Regulatory Organization requirements
- Related post-secondary or undergraduate degree preferred
- Effective verbal and written customer communication

Use relationship-building, customer guidance, and banking solution knowledge to strengthen the TD Canada Trust branch experience.

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📌 TD Banking Customer Experience Associate (Montreal)
🏢 TD
📍 Montreal