Job Responsibility:

About White Diamond Conference Center

White Diamond Conference Center sets the standard for excellence in event experiences, hosting high-profile corporate meetings, elegant weddings, and memorable banquets. We believe in leveraging innovation, operational efficiency, and exceptional service to deliver outstanding results for our clients and guests.

Position Overview

We are seeking a visionary, tech-savvy Floor Manager to lead our onsite operations with a strategic approach. This role goes beyond daily management—you'll optimize processes, champion technology adoption, develop high-performing teams, and contribute directly to our business success. If you are passionate about hospitality, operational excellence, and embracing technology to elevate guest experiences, we invite you to join our leadership team.

Key Strategic Responsibilities

- Lead with Vision: Supervise, mentor, and inspire front-line staff to deliver world-class service and align with our organizational goals.
- Technology Integration: Oversee operation and staff training for all POS systems, payment machines, and event management software. Identify opportunities to streamline workflows using technology and ensure seamless payment processes for clients and guests.
- Enhance Operational Efficiency: Analyze event workflows, recommend improvements, and implement best practices to maximize productivity and guest satisfaction.
- Data-Driven Decision Making: Monitor and report on key performance metrics (sales, guest feedback, staff productivity), using insights to drive continuous improvement.
- Client Relationship Management: Serve as the primary point of contact for clients during events, ensuring expectations are not only met, but exceeded.
- Change Agent: Identify and implement innovative solutions to enhance the guest experience,



from digital check-ins to interactive feedback tools.
- Crisis Management: Proactively address challenges, resolve issues on the spot, and ensure business continuity during high-pressure events.
- Collaborative Leadership: Partner with culinary, event planning, and operations teams to deliver a cohesive, memorable event experience.

Qualifications

- Minimum 3 years of management experience in a hospitality, events, or conference environment.
- Demonstrated expertise with POS systems, payment technologies, and hospitality software; ability to train and upskill team members.
- Solid analytical skills and comfort with data-driven decision making.
- Excellent communication, leadership, and client relationship skills.
- Strategic thinker with a proactive, solution-oriented mindset.
- Flexible to work evenings, weekends, and holidays as required by event schedules.
- Bachelor's degree in Hospitality Management, Business, or related field preferred (not required).

What We Offer

- Competitive salary and bonus opportunities tied to event and operational performance.
- Professional development and training in leadership and technology.
- Opportunities to shape the future of our guest experience and operational strategy.
- Employee discounts and special event perks.
- Inclusive, innovative, and supportive team environment.

Job Type: Full-time

Pay: $2,500.00 per month

Benefits:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB T2G 0B6: reliably commute or plan to relocate before starting work (preferred)

Language:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Location:

- Calgary, AB T2G 0B6 (preferred)

Work Location: In person

📌 Floor Manager (Calgary)
🏢 Adam's Gourmet Services
📍 Calgary