Turn customer journeys into prioritized Agile delivery as Momentum Financial Services Group’s Product Owner for the Contact Center Pod. Hybrid work is available.

This Product Owner shapes product strategy, backlog decisions, and measurable outcomes across Momentum’s contact center ecosystem. You will collaborate with Contact Center Operations, Technology, Compliance, Risk, Architecture, and business stakeholders. The work supports customer service delivery, advisor workflows, and responsible technology transformation.

Key Responsibilities

Translate customer, business, regulatory, and technology requirements

Maintain epics, features, user stories, and acceptance criteria

Make primary decisions on backlog prioritization

Participate in planning, refinement, reviews, and retrospectives





Use metrics to identify and address customer friction points

Requirements

Five-plus years of relevant product ownership or analysis experience

Demonstrated Agile delivery and backlog prioritization experience

Understanding of customer journeys and service performance metrics

Experience with CCaaS, omnichannel servicing, or CRM integrations

Bachelor’s degree or relevant Agile certification is accepted

Use Agile product ownership, operational insight, and stakeholder alignment to deliver contact center capabilities with measurable outcomes.

📌 Agile Product Owner Contact Center (Winnipeg)
🏢 Momentum Financial Services Group
📍 Winnipeg