Turn AI-assisted support concepts into working products at MRI Software, using Claude Code, Agentforce, and Salesforce Service Cloud directly.

As Product Owner for Client and Digital Support, you will build rather than only specify solutions. You will shape AI-assisted deflection, self-service, knowledge, and case management across the support stack. This individual contributor role carries high ownership and direct collaboration with support leaders.

Key Responsibilities

Prototype and ship working support functionality in days

Use Claude Code and AI development platforms responsibly

Build and tune agentic support and deflection capabilities

Define reporting for deflection, resolution, CSAT, and agent effort

Partner with Support, Engineering, IT,



Enablement, and business teams

Requirements

Demonstrated experience shipping code with Claude Code

Hands-on Salesforce Service Cloud solution design experience

Experience implementing Agentforce, Einstein, or comparable AI agents preferred

Ability to verify AI-produced work thoroughly before client release

Comfort working independently amid ambiguity and ownership

Bring practical AI development, Salesforce expertise, and rigorous verification to MRI Software’s client support products.

📌 AI Support Systems Product Owner (Winnipeg)
🏢 MRI Software
📍 Winnipeg