Architect Amazon Connect transformations for Accenture Song clients, combining cloud contact center expertise with hands-on delivery leadership. Guide secure, scalable omnichannel solutions.This client-facing technology leadership role focuses on large-scale CCaaS modernization and migration programs. You will translate business goals into solution architectures using Amazon Connect, AWS services, and AI-enabled customer experiences.

The work includes stakeholder engagement, cross-functional leadership, and consulting across complex transformation initiatives.Key Responsibilities:

Lead architecture and delivery for large-scale Amazon Connect transformationsDefine target architectures, transition states, and migration roadmapsDesign voice, chat, email,



and messaging experiencesEstablish Amazon Connect reference architectures and design patternsDrive AI-enabled automation and intelligent agent experiencesRequirements:

Seven-plus years designing and delivering CCaaS or cloud contact centersFive-plus years leading client-facing architecture and delivery programsThree-plus years architecting Amazon Connect and AWS integrationsExperience migrating Avaya, Genesys, or Cisco platformsExperience with security, compliance, PCI, PII, and data privacyBring Amazon Connect architecture, AWS integration, and transformation leadership to Accenture Song’s client-facing consulting work.

📌 Amazon Connect Solution Architect (Winnipeg)
🏢 Accenture
📍 Winnipeg