Architect Amazon Connect transformations for Accenture Song clients, combining cloud contact center expertise with hands-on delivery leadership. Guide secure, scalable omnichannel solutions.

This client-facing technology leadership role focuses on large-scale CCaaS modernization and migration programs. You will translate business goals into solution architectures using Amazon Connect, AWS services, and AI-enabled customer experiences. The work includes stakeholder engagement, cross-functional leadership, and consulting across complex transformation initiatives.

Key Responsibilities

Lead architecture and delivery for large-scale Amazon Connect transformations

Define target architectures, transition states, and migration roadmaps

Design voice, chat, email, and messaging experiences





Establish Amazon Connect reference architectures and design patterns

Drive AI-enabled automation and intelligent agent experiences

Requirements

Seven-plus years designing and delivering CCaaS or cloud contact centers

Five-plus years leading client-facing architecture and delivery programs

Three-plus years architecting Amazon Connect and AWS integrations

Experience migrating Avaya, Genesys, or Cisco platforms

Experience with security, compliance, PCI, PII, and data privacy

Bring Amazon Connect architecture, AWS integration, and transformation leadership to Accenture Song’s client-facing consulting work.

📌 Amazon Connect Solution Architect (Winnipeg)
🏢 Accenture
📍 Winnipeg