Build workforce optimization services at Miratech using mathematical modeling and OR-Tools for large-scale contact center planning. Work remotely from anywhere.

As a Senior Operations Research Engineer, you will join the Workforce Management product stream. Apply constraint programming, algorithm design, and software engineering to forecasting, scheduling, staffing, coverage management, and resource allocation. Collaborate with Product, architects, workforce experts, and engineering teams to deliver production-grade optimization services.

Key Responsibilities:

- Design optimization models for contact center workforce planning
- Implement schedule optimization with OR-Tools and CP-SAT
- Formalize business rules into maintainable constraint models




- Build solver services meeting latency targets
- Validate schedule quality, scalability, accuracy, and performance

Requirements:

- Six or more years designing production optimization solutions
- Production experience with OR-Tools or comparable solvers
- Knowledge of linear, integer, or stochastic optimization
- Experience solving workforce or resource scheduling problems
- Proficiency in Java, Python, or C++

Apply optimization, constraint programming, and software engineering to workforce scheduling challenges within Miratech’s global WFM platform.

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📌 Senior Workforce Optimization Engineer (Montreal)
🏢 Miratech
📍 Montreal