Position Title: Receptionist
Administrative assistant
Job Type: Casual
Direction: Corporate services
Reporting to: Office administrator - Corporate services
Compensation: $25.47 – $30.05 Per Hour + other benefits
We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who experience vulnerabilities because of their age, income, ability, sexual orientation or gender identity, and language or culture.
SWCHC strives to ensure that our team reflects the communities we serve. As the first point of contact at the Centre, you will welcome clients, visitors, and staff in person and by telephone, provide information about SWCHC and its services, and help people find the support they need. You will help maintain a welcoming, protected, and low-barrier reception environment, respond to challenging situations with support from appropriate staff, and follow established emergency procedures. You will also coordinate reception-related activities, including room booking schedules, visitor parking, van records, and the safekeeping of designated equipment and sensitive items, while providing general administrative support. As part of the team, you will participate in Centre activities, contribute to policies, procedures, and strategic priorities, maintain your professional skills, and comply with applicable legal and regulatory requirements.
Work Experience
Three to five years of experience in reception, administrative support, or a related role.
Experience working with marginalized communities in grassroots or community-based settings, such as drop-in programs.




Experience using telephone systems, Microsoft Office applications, and data entry tools.
Experience working with people experiencing mental health or substance use challenges is an asset
High school diploma or equivalent

Required Language
English and French proficiency, both verbal and written, is required.
Proficiency in additional languages is an asset
An understanding of mental health, substance use, and the impacts of colonization, violence, and trauma on marginalized communities.
Strong organizational and problem-solving skills, with the ability to manage competing priorities and frequent interruptions in a busy reception environment.
As our Receptionist, your responsibilities are:
Main Reception
Answer and direct incoming telephone calls promptly, professionally, and courteously.
Monitor the reception area and main lobby, support clients and visitors in following the Centre's rules and code of conduct, and provide respectful feedback and redirection when needed.
Contact 911 when appropriate and notify senior staff.
Room Bookings, Van Records, and Security
Maintain and monitor the van log.
Ensure security guard equipment and van pouches are secured each evening.
General Administrative Support
Complete data entry as required.
Perform other general administrative duties as assigned.
Attend team and staff meetings as required.
Contribute to the development and implementation of the Centre's policies, procedures, and strategic plan.
Comply with applicable legal and regulatory requirements related to working at the Centre, including occupational health and safety requirements and standards of professional conduct
Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.
We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity seeking groups.

📌 Health Centre Front Desk Receptionist (Ottawa)
🏢 Somerset West Community Health Centre
📍 Ottawa