Department - Client Support Services
Type - Full-time, permanent, salaried
Location - Downtown Toronto office, with occasional client site work
As a Systems Administrator at Business Cloud, you are responsible for the security, availability, and recoverability of the systems our clients depend on across a portfolio of Microsoft 365 and Google Workspace environments. You remediate security findings, keep servers and network infrastructure patched and supported, verify that backups can be restored, and maintain consistent configuration across cloud tenants, identity, and endpoint management platforms.
You find configuration drift, unresolved findings, and maintenance gaps through routine review, and you close them through direct work, automation, or coordination with other teams. Support handles frontline user issues; Most work is performed remotely from our downtown Toronto office, with occasional in office work for servers and network equipment. Some maintenance windows fall outside standard business hours.
Security and Incident Response : Triage and remediate security findings and alerts from managed detection and response, Microsoft Defender, and endpoint security tools. Lead technical containment, eradication, and recovery during security incidents, preserving evidence and documenting findings and follow-up actions.

- Administer backup and continuity platforms, verify coverage and job health, and resolve problems. Perform and document testing, confirm restore readiness before major changes, and escal
- Administer physical and virtual servers, including domain controllers, Hyper‑V and VMware, directory synchronization, and remote and break‑glass access. Coordinate patching and maintenance, validate service health, and plan upgrades.
- Network, DNS,



and Certificates : Administer firewalls, switches, wireless, and VPN infrastructure across different environments, including firmware and alert response. Administer client cloud environments, primarily Microsoft 365 and Google Workspace, along with Azure and related services, keeping tenant configuration, identity, and access policies consistent and secure. Manage privileged and emergency access through a documented, controlled process.
- Monitor for configuration drift and correct it. Maintain current documentation of systems, configurations, and their relevant procedures.
- Reporting and Automation : Maintain and leverage reporting to automate repetitive checks and administrative tasks.
- Patching runs on a predictable schedule, and servers or devices that are behind or nearing end of support are known and documented, not discovered during an incident.
- Backups are monitored, failures are resolved quickly, and restore tests are performed and recorded on a regular schedule.
- Monitoring alerts have an owner and are acted on, and certificates and domains are renewed before they expire.
- 3+ years of systems administration experience, preferably supporting multiple clients or sites.
- Hands-on experience with Windows Server, Active Directory, DNS, DHCP, and Hyper‑V or VMware.
- Strong working knowledge of Microsoft 365 and Entra ID,



or equivalent depth in Google Workspace.
- Experience with endpoint management through Intune or a remote monitoring and management (RMM) platform.
- Working knowledge of networking, including firewalls, VLANs, VPN, and wireless.
- Understanding of security fundamentals, including access control, patching, and responding to security alerts.
- Working knowledge of PowerShell or a similar scripting language.
- Strong troubleshooting, documentation, and written and verbal communication skills, with the ability to explain technical issues to clients.
- Post-secondary education in a related field, or equivalent experience.

Experience administering both Microsoft 365 and Google Workspace.

- Experience with cloud‑managed network platforms such as Meraki or UniFi.
- Experience performing restore tests or disaster recovery exercises.
- Experience building reporting or automation to replace manual checks.
- Relevant certifications, such as Microsoft 365 or Azure Administrator, Google Workspace Administrator, or networking certifications.
- Business Cloud is a rapidly growing managed technology service provider focused on delivering cloud-first business technology solutions to small and medium-sized organizations across Canada. As a proud partner of Google Cloud and Microsoft, we take full ownership of our clients' technology environments to ensure reliability, security, and efficiency.

Our core values reflect our commitment to growth and service:

- Respect, Empathy, and Customer First
- Our team's backgrounds and experiences vary, but effective communication, continual learning, and a passion for customer service are the common components of our success.

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📌 System Administrator - Remote (Toronto)
🏢 Business Cloud
📍 Toronto