The Director, Change Enablement & Business Readiness will lead the people and business-readiness dimensions of significant transformation initiatives. Success in this role requires more than traditional change-management expertise. The successful candidate will bring strong process-improvement and transformation-execution experience, with the ability to connect strategy, process design and technology change to the practical realities of implementation and adoption.

Develop integrated change and readiness strategies that translate transformation plans into clear impacts, interventions and actions for the business.

Assess impacts to people, processes, roles and capabilities and identify readiness, adoption and organizational risks.

Establish readiness criteria and provide leaders with a clear view of gaps, risks and interventions required for implementation.

Ensure change and readiness activities remain aligned with transformation milestones and intended business outcomes.

Connect transformation to execution

Partner across Operations, Technology, Product, Risk and transformation teams translate future-state designs into executable business change.

Apply a process-improvement mindset to understand current-state challenges, future-state outcomes and the practical implications of change.

Support transformation through implementation and stabilization, maintaining focus on adoption and sustainable outcomes.

This keeps the process-improvement dimension that is important in your organization. Your broader transformation model explicitly connects opportunity identification, prioritization and delivery rather than treating them as separate disciplines.

Help embed new processes,



capabilities and ways of working beyond implementation.

This last point remains important because the change-enablement direction you've established is advisory and capability-building rather than having a central team permanently execute changes on behalf of the business.

Strengthen change capability through coaching, facilitation, tools and practical guidance.

Leverage enterprise change-management approaches while adapting them pragmatically to individual initiatives.

Build reusable practices and learned lessons that improve transformation delivery across the organization.

Significant experience leading change management, business readiness, continuous improvement or transformation delivery in complex organizations.

Demonstrated experience translating process, technology or operating-model transformation into practical business impacts, readiness plans and adoption outcomes.

Strong process-improvement and analytical capability, with the ability to move from current-state challenges through future-state design and implementation.

Proven ability to influence senior stakeholders, facilitate complex decisions and create structure in ambiguous environments.

Experience with Lean, continuous improvement, process re‑engineering, automation or AI‑enabled transformation is an asset.

Experience in financial services, insurance or another complex regulated environment is an asset.

We'll recognize and support you in a versatile environment where well‑being and inclusion are more than just words.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

📌 Change Management Manager (Toronto)
🏢 Manulife/John Hancock
📍 Toronto