Financial Service Representative (FSR)

Job Status: Regular Full-Time – One (1) New Vacancy

Brantford Branch (Occasional travel to head office location in Hamilton)

At Healthcare and Municipal Employees’ Credit Union (HMECU), our Financial Service Representatives are more than frontline staff—they’re relationship builders who take initiative and actively connect with members to support their financial journeys.

You’re comfortable reaching out, starting conversations, and helping members take the next step with confidence.

For over 90 years, HMECU has proudly supported healthcare, municipal, fire, and police communities. Our team is at the heart of everything we do—delivering exceptional service while helping our members focus on what matters most.

We care for the financial needs and wellbeing of our members so you can focus on what matters most.

Connect with members across in-branch, phone, and digital channels

Proactively reach out through calls, follow-ups, and outreach to deepen relationships

Understand member needs and recommend solutions that support their financial goals

Support members with lending, investment, and everyday banking needs

Assist with loan and mortgage applications, including documentation and follow-up

Process investment transactions and support renewals

Contribute to individual and branch performance targets

Support campaigns and initiatives that grow member relationships





Represent HMECU at community events and build meaningful local connections

Support Branch Operations

Execute all cash handling, balancing, and security controls accurately to support sound treasury operations and safeguard assets

2–4 years of experience in financial services or a credit union workplace

- Strong communication and relationship-building skills
- Solid understanding of financial products and services
- Comfortable using digital tools and systems (e.g., MS Office)
- Make a real impact – Help members take meaningful steps toward financial wellbeing

Grow your career – Build your skills in lending, investments, and relationship management

Purpose-driven work – Be part of an organization rooted in community and care

Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact HR so that arrangements can be made.

HMECU uses AI-assisted tools to support our recruitment process, such as screening and organizing application information. Job Type: Full-time – One (1) vacancy

100% Employer Paid Benefits including STD, LTD, Life Insurance, Extended Health, Dental Coverage, and Employee Family Assistance Program

Pension: 7% Employer Contribution to our Defined Contribution Pension Plan

📌 Financial Service Representative (Fulltime) (Brantford)
🏢 HMECU
📍 Brantford