For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. At Fairmont, we want to bring out your highest potential. Reports to the Regional Director, IT, Central Canada and participates as a member of the Regional Technology Services team.

Ensure that user problems are addressed consistent with current Service Level Agreement:

Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)

IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)

Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms

Ensure all Wi-Fi equipment is functional in Public, meeting and guestrooms.

Maintain all equipment/Software Inventory

Execute all Hotel driven IT initiatives projects under IT DIR/SM supervision

Assists in maintaining standard guidelines.





Ensure monitoring of recovery system – daily backups for region

Looks for opportunities for recent technology that may be beneficial to customer.

Participate in after-hours on call support(24/7) with the regional IT team

Participate in all regional aspects of a IT projects as directed

Minimum 3 years of experience in system administration and networking

Microsoft Certified System Engineer or equivalent

Understanding of hotel operations, an asset.

Previous supervisory and training experience an asset

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

Free Meals: Healthy meals on us every shift.

Travel Discounts: Sweet deals at Accor hotels worldwide.

Visa Requirements: The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity.

📌 IT Administrator (Service Desk (Regional Municipality of York)
🏢 FAIRMONT
📍 Regional Municipality of York