Work Location: Halifax, Nova Scotia, Canada

Line of Business: TD Insurance

Pay Details: $56,400 - $79,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. TD Insurance is a part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.

With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow, too. TD Insurance offers a stable and dynamic work environment where talent is appreciated and career development is taken seriously to help our colleagues unlock their full potential. The TD Insurance Catastrophe (CAT) Claims Department is dedicated to supporting our customers at times of catastrophic loss. We work in unison to ensure we deliver the best service in the industry to our clients—our customer obsession has led to our success.

We’re there for our customers immediately following catastrophic events (e.g., fire, hail, tornado, heavy rains) to ensure they feel fully supported and their urgent needs are met. As a Claims Advisor, you’ll adjudicate claims while providing advice and support to customers and ensure they feel taken care of when it matters most.

As a valued member of our Catastrophe Claims Team and reporting to the Team Leader, your work will involve a range of complexity and may include the following accountabilities:

Investigate, negotiate and settle both Residential and Auto Catastrophe claims

Support customer claims from start to finish: open new claims, set up appraisals, assign contractors,



generate financial transactions and finalize settlements in a timely manner

Review inspection reports and estimates to make sure damages are related to the loss; determine when additional inspection is needed

Follow up with customers on the status of the claim; When applicable, adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations

Collaborate with internal partners to ensure legendary customer experiences

Ensure customer problems are carefully reconciled, escalating issues when necessary

Actively participate in performance management processes

Continue professional development with learning maps and external courses, as required

Partner Claims Teams may include:

Auto PD

Automobile & Residential Claims

Share industry knowledge and expertise to advise colleagues on recommended services, support or resources for the customer

Proactively and consistently remain in contact with the customer to establish and maintain a relationship of trust to resolve claims in a timely manner

If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

Two or more years of claims adjusting experience preferred (experience with multiple lines of claims insurance considered an asset)

Computer literacy; knowledge of Xactimate and the use of Xactanalys is an asset

Excellent communication and customer service skills led by empathy and compassion

Strong ability to review and investigate high-value claims related to catastrophic events such as natural disasters

Excellent organization and time management skills with a demonstrated ability to support customers in a fast-paced, multifaceted environment

Proven ability to manage change and help foster an environment open to change

Provincial claims licensing may be required

Bilingual (English and French) written and verbal is considered an asset

Colleague Development Through regular development conversations and training programs,



we’re committed to providing our colleagues the support they need to thrive both at work and at home.

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being advantages, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only): Sans Objet

📌 Claims Examiner(s) - Work from Home (Halifax Regional Municipality)
🏢 TD
📍 Halifax Regional Municipality