Coordinate exam delivery and candidate support for Fitch Learning in Toronto, using vendor management and sound judgment across complex cases. This hybrid position combines office collaboration with remote work two days weekly. The Operations Coordinator supports license exam operations, candidate enquiries, designation activity, and client service administration. Candidates may bring experience in exam administration, regulatory program delivery, education administration, or another high-volume environment. French and English communication, solid system skills, and comfort with escalations are important.

Respond to candidate support requests and escalated complaints

Experience coordinating exams, operations, education, or regulatory administration

Experience using Salesforce, Zendesk, SharePoint, Microsoft Office, or comparable platforms

Professional fluency in French and English

Bring exam coordination, escalations management, bilingual communication, and documentation expertise to Fitch Learning’s Toronto operations team.

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📌 Remote Operations Specialist (Toronto)
🏢 FitchGroup
📍 Toronto